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Ordering Policy

Order Conformation/Notifications
After you placed your order, you will be receiving an automatic email conformation containing all the details of your order. Once it has been processed, you will receive an email with the tracking information. You can also check the status of your order here.

Stock Availability
All products are subject to availability. If the ship date is not noted on the product, please do not hesitate to call us within business hours or send us an email for delivery date.

Your Contact Information
Please be sure to double check all of your contact information before placing your order, it is important to add a phone number for us to contact you about your order if needed. After placing your order, please keep look out for an email from ocsparkle.com

Processing Orders
Orders must be made before 3pm (PST) in order to be processed the same business day. All orders placed after 3pm (PST) will be processed the next business day.

Special Orders
Special orders are needed when certain dress styles or sizes are not in stock. Just because it is not in stock doesn’t mean you still can not have your favorite dress! If the item you are interested in says “Special Order” then please call in to get the exact date when it will ship (if not given). After you get your ship date,  you can place your order online or over the phone. Special orders can not be canceled after the order has been placed.

Methods of Payments 
OcSparkle.com accepts all major credit cards: Visa, MasterCard, Discover, American Express, PayPal, Western Union.

Order Cancellation
Orders can be cancelled without any fees being applied, if they are cancelled by phone on the same day that the order has been placed on. If you decide to cancel your order, 24 hours after the purchase time, there will be a 50% restocking fee that will be debited from your account.