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Returns
We understand that it doesn't always work out perfectly. Sometimes you are just simply not happy with your purchase, so that is why we are not one of those retailers that have the "no return policy". We listen to our customers and always want to keep them happy from the beginning to the end! 
 
We accept returns for store credit. Once you receive your order you have three days to notify us about the return. At that point we will authorize the return and supply you with a return authorization number. After we receive the order in the mail, your return will be processed and you will receive an email conformation verifying the return. This email will include your store credit number. The store credit amount is the price of the item excluding shipping charges. We highly advise you keep that email on file because in order to redeem your store credit you must have the store credit number. 
When using your store credit you are only able to use it once, meaning after using the store credit for a purchase, that purchase becomes final sale. Store credit needs to be used within 90 days from the date issued. Store credit only for a one time use. 
ALL ACCESSORIES ARE FINAL SALE (jewelry, handbags, and bras). Shoes can be returned for store credit only. In order to receive store credit for your return, the item must be unworn, and unused. Must be sent back exactly the way it was sent to you. All tags must be attached no snags or missing jewels. No store credit will be issued if items are worn, damaged, or have any other issues. 
 
A full refund will be given only if we have made the mistake of sending the wrong item. Meaning if we sent the wrong size or color in the style you ordered, we will try our hardest to get the right size or color to you in a timely manor or we will grant you a full refund. After your refund has been processed it is up to your bank on how long it will take to receive the funds. 
 
All International Orders are Final Sale
 
All Sale Merchandise Purchases are Final Sale
All Accessories and Jewelry are final sale 
 
Sizing
All of our dresses are sized according to each designer's specifications; therefore, the size you normally wear may not be the size you would wear in a dress from our site. Before you choose your size, we recommend looking at the size chart for the dress you are interested in to make sure you are choosing the best size for your measurements. To make sure you are getting the best size, click on 'What’s my size?' next to the size option of your dress of choice.
 
 
Order Conformation/Notifications 
After you placed your order, you will be receiving an automatic email conformation containing all the details of your order. Once it has been processed, you will receive an email with the tracking information. You can also check the status of your order here.
 
Stock Availability 
All products are subject to availability. If the ship date is not noted on the product, please do not hesitate to call us within business hours or send us an email for delivery date. 
 
Your Contact Information 
Please be sure to double check all of your contact information before placing your order, it is important to add a phone number for us to contact you about your order if needed. After placing your order, please keep look out for an email from @ocsparkle.com 
 
Processing Orders
Orders must be made before 3pm (PST) in order to be processed the same business day. All orders placed after 3pm (PST) will be processed the next business day. 
 
Special Orders
Special orders are needed when certain dress styles or sizes are not in stock. Just because it is not in stock doesn’t mean you still can not have your favorite dress! If the item you are interested in says "Special Order" then please call in to get the exact date when it will ship (if not given). After you get your ship date,  you can place your order online or over the phone. Special orders can not be canceled after the order has been placed. 
 
Methods of Payments  
OcSparkle.com accepts all major credit cards: Visa, MasterCard, Discover, American Express, PayPal, Western Union. 
 
Order Cancellation 
Orders can be cancelled without any fees being applied, if they are cancelled by phone on the same day that the order has been placed on. If you decide to cancel your order, 24 hours after the purchase time, there will be a 50% restocking fee that will be debited from your account. 
 
 
Domestic Shipping 
Orders will be shipped via UPS or USPS. All orders are FREE standard ground shipping. 
Delivery Options: 
 
Standard Ground5-7 Business Days
3 Day Air3 Business Days 
2nd Day Air2 Business Days
Next Day AirNext Business Day
 
Next Day Delivery 
Items that are in-stock ordered before 1 p.m. (PST) Monday-Friday, will be shipped on the day your order was placed. Orders placed after 1p.m. (PST) will be shipped the next business day. Next day delivery is not available for international orders 
 
Saturday Delivery
Orders needing Saturday delivery will have a $20 charge