Terms and Conditions of OC Sparkle

Returns

All orders in store and online are FINAL SALE. No refunds or exchanges.

We are enforcing this policy in order for us to ensure that our customers receive the highest quality merchandise.

All orders will be paid in full at the time of order.
All orders are non-refundable, and cancellations are not allowed.

Order Confirmation/Notifications
Placing an order does NOT guarantee the item is in stock. After placing an order, you will be receiving an automatic email confirmation containing all the details of your order. Once it has been processed, you will receive an email with the tracking information.

Stock Availability
All products are subject to availability. If the ship date is not noted on the product, please call or email us for a ship date on your dress. Inventory changes every day, call for availability. Not all dresses are guaranteed to be in stock.

Your Contact Information
Please be sure to double check all of your contact information before placing your order, it is important to add a phone number for us to contact you about your order if needed. After placing your order, please keep look out for an email from ocsparkle.com

Processing Orders
Standard shipping orders may take up to 3 business days to get processed and shipped out. All other shipping methods will be processed the next business day.

Sizing
All of our dresses are sized according to each designer's specifications; therefore, the size you normally wear may not be the size you would wear in a dress from our site. Before you choose your size, we recommend looking at the size chart for the dress you are interested in to make sure you are choosing the best size for your measurements. To make sure you are getting the best size, click on 'What’s my size?' next to the size option of your dress of choice.

Shipping
Standard Free Shipping orders may take up to 3 business days to be processed. All other shipping method orders that are placed before 12pm PST will be processed the next business day
We are not responsible for lost or stolen packages. Once your order has shipped, you will receive a tracking number to your email.